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Wiebke Wetzel

Customer Experience Training

Start with why

I love the TED conference talks and I spend many Sunday mornings cruising through inspiring talks. One of my all …Read More

Wiebke Wetzel4. November 2012

Solving a customer’s pain

Hands up if you never had a customer case in which you failed to give the customer what he needed …Read More

Wiebke Wetzel4. November 2012

Empower employees

About two years ago I read the book „Delivering Happiness“ from Tony Hsieh. He claims that one success factor of …Read More

Wiebke Wetzel26. September 2012

Business Model Generation

Do you think about starting your own business? Or do you want to understand what is wrong with your employers …Read More

Wiebke Wetzel15. September 2012

Taking ownership

Do you work for a large and complex company? In that case you may get feedback from customers that your …Read More

Wiebke Wetzel10. September 2012

Defining moments

One sentence can turn a customer into a promoter or a detractor. With one sentence you may let him know …Read More

Wiebke Wetzel9. September 2012

Answer a customer’s feedback

Do you send out surveys to your customers? What do you do with the feedback you get? My mom recently …Read More

Wiebke Wetzel2. September 2012

Voice of the customer

Customer service agents together with the sales team are most likely those in a company who are in closest contact …Read More

Wiebke Wetzel5. August 2012

King customer

In Germany we have the saying „the customer is the king“ which we use in the sense of „the customer …Read More

Wiebke Wetzel15. Juli 2012

Delivering Happiness

A book that grew into a movement. Delivering happiness is the story of Tony Hsieh who failed in business several …Read More

Wiebke Wetzel23. Juni 2012