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Don’t let processes get in the way of customer service!
Some days ago I came across an „Letter to a bank“ which goes around in social media currently. It is …Weiterlesen
Wiebke Wetzel4. Januar 2015A refund is not enough
Imagine a customer who bought a commodity product in the supermarket. Sadly it was way beyond the expiry date and …Weiterlesen
Wiebke Wetzel13. Dezember 2014Finding solutions, not problems
Some people see problems, some see the chance to find a solution. Which type are you? The fun of support …Weiterlesen
Wiebke Wetzel25. September 2014Connect with a customer
While it is difficult to dazzle and surprise a customer in a normal service transaction sometimes we have the chance …Weiterlesen
Wiebke Wetzel14. September 2014Changing habits
In the 60s Paul O’Neill completely turned around Alcoa, the world’s largest aluminum producer by changing one single thing: he …Weiterlesen
Wiebke Wetzel6. September 2014The world was here first
Don’t go around saying that the world owes you something. The world owes you nothing. It was here first. Mark …Weiterlesen
Wiebke Wetzel31. August 2014
The escape the city
You feel stuck in your job and want to do something different? You want to change career, go on an …Weiterlesen
Wiebke Wetzel31. August 2014Don’t listen to reply
„Most people do not listen with the intend to understand. Most people listen with the intend to reply.“ unknown authorWeiterlesen
Wiebke Wetzel23. Juni 2014The fine line
Did you ever have to call support because your laptop suddenly wouldn’t boot? How did you like it when the …Weiterlesen
Wiebke Wetzel9. März 2014A customer journey
We all attempt to deliver great service when in contact with a customer. Surprisingly our customers are still not always …Weiterlesen
Wiebke Wetzel8. September 2013
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