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What motivates us
Ever now and then I come back to this great video. Not only because of what it tells us but …Weiterlesen
Wiebke Wetzel8. Juni 2013
Start with why
I love the TED conference talks and I spend many Sunday mornings cruising through inspiring talks. One of my all …Weiterlesen
Wiebke Wetzel4. November 2012Solving a customer’s pain
Hands up if you never had a customer case in which you failed to give the customer what he needed …Weiterlesen
Wiebke Wetzel4. November 2012Empower employees
About two years ago I read the book „Delivering Happiness“ from Tony Hsieh. He claims that one success factor of …Weiterlesen
Wiebke Wetzel26. September 2012
Business Model Generation
Do you think about starting your own business? Or do you want to understand what is wrong with your employers …Weiterlesen
Wiebke Wetzel15. September 2012Taking ownership
Do you work for a large and complex company? In that case you may get feedback from customers that your …Weiterlesen
Wiebke Wetzel10. September 2012Defining moments
One sentence can turn a customer into a promoter or a detractor. With one sentence you may let him know …Weiterlesen
Wiebke Wetzel9. September 2012Answer a customer’s feedback
Do you send out surveys to your customers? What do you do with the feedback you get? My mom recently …Weiterlesen
Wiebke Wetzel2. September 2012Voice of the customer
Customer service agents together with the sales team are most likely those in a company who are in closest contact …Weiterlesen
Wiebke Wetzel5. August 2012King customer
In Germany we have the saying „the customer is the king“ which we use in the sense of „the customer …Weiterlesen
Wiebke Wetzel15. Juli 2012
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